PRIVACY POLICY

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Mindful Movement Studio is a small independent studio. This PRIVACY POLICY explains how we process any personal data we collect when you visit the studio in person, register on our website or use our digital products.

Any data we do collect is done with your permission and is only used by us for essential communication about class and appointment bookings, the purchase of products and services and relevant and appropriate direct marketing designed to enhance your experience and the services we offer. We do not share your data with third parties at any time.

Mindful Movement Studio takes your privacy seriously and is committed to ensuring that your personal data is protected. Should we ask you to provide information when registering on our booking system or website you can be assured that it will only be used in accordance with this privacy statement.

HOW WE COLLECT YOUR DATA

Mindful Movement Studio collects your name, email address and other relevant personal data such as phone number, postal address, emergency contact, referral type, date of birth and gender (where appropriate) when you register through our booking system MINDBODY. This is necessary in order to carry out basic communication, fulfil bookings, give you the best service and to safeguard your health and wellbeing.

MINDBODY stores all data in servers and back up servers located in the United States. MINDBODY has a Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU and their security is monitored 24/7, 365 days a year.

The basic data we collect is required to give you access to your account now and in the future. At the studio it is used by MM personnel only for essential communication about your bookings, purchases, reminders and class changes and in the case of class cancellations and emergencies.

Payment information is collected at time of first purchase and is handled by MINDBODY using the secure online banking system Paysafe. We have been audited by Paysafe for payment handling processes and are fully Paysafe compliant. Mindful Movement Studio does not store customer payment information digitally or in paper form and all payment information we process is encrypted.

We also collect personal data in-house through a hard copy Health and Movement Form. This is required by our insurance company and provides essential information required to work within our professional and studio guidelines. We are required by law to keep client records for seven years after last visit. These records are kept in a locked file when not in use by the client’s teacher and are only seen by MM personnel who have direct dealings with the client’s programme or bookings.

HOW WE USE YOUR DATA

We use email and SMS (text) as the primary form of communication with you if you are an existing customer via MINDBODY’S auto-email system. We also periodically send general email newsletters using MINDBODY MARKETING about products and services we offer to both existing and previous customers, or those who have directly enquired about our services or visited for taster or other studio events. You have the right to opt out of these at any time (see below).

HOW WE PROTECT YOUR DATA

Our staff are trained to protect your digital and paper data using our secure systems (Mindbody, Paysafe and Klaviyo) and through due diligence with paper filing systems held under lock and key.

We do not share your information with any third party. If you are under the care of another practitioner, be that a doctor or manipulative / physical therapist we will ask that you pass on any relevant information, rather than us speaking to them directly, unless both parties have your express permission.

YOUR RIGHT TO OPT-OUT OF DIRECT MARKETING AND PROMOTIONS

We provide an opt-out for marketing emails in every communication sent. We invite prospective customers to opt-in for our newsletters and promotions in a secure form on our website and during the registration process. There are opportunities to opt out of these at any time if you don’t wish to stay in the loop and hear about our services and great offers.

If you are a repeat customer, we retain a record of your studio visits and activities as well as relevant health and fitness information relating to the services we provide. This data is collected to give you the best service possible and in order to tailor our products to customer needs more accurately in the future.

GENERAL DATA WE MONITOR

We collect information about our customers using Mindbody analytics and GOOGLE ANALYTICS This information includes data purchase history and attendance (MINDBODY), the amount of time spent on our website, the number of pages accessed and the popularity of each page (GOOGLE ANALYTICS). This information is used only by The Pilates Hub to improve our products and services. Google Analytics is a generic tool and does not identify the individual. We do not pass on or sell this information to any third parties.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

ACCESS TO YOUR INFORMATION AND CORRECTIONS

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at: 16 Windmill Street, Gravesend, Kent, DA12 2AS. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

CHANGES TO OUR PRIVACY POLICY

We update our privacy policy regularly We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 20 MARCH 2024.

MINDFUL MOVEMENT TERMS & CONDITIONS
These Terms & Conditions ("Terms") govern the relationship between you and Mindful Movement Studio Limited ("MMS," "we," "our," "us"). A "Mover" refers to a member of MMS.
By booking a class with MMS or using our services, you become a member of MMS ("MMS Membership") and expressly agree to these Terms.
MMS is located at 16 Windmill Street, Gravesend, Da12 1as, Kent ("Studio").

Booking a MMS Class
Classes (including one-to-one sessions) can be booked via our website, Mind Body app, or in person at our Studio.
All classes, whether single or part of a package, must be paid for in advance and are non-refundable/transferable.
Introductory offers or promotional code classes are single-use only and expire within one month from the date of purchase.
The following expiry periods apply to MMS class packs:

• 5 classes: 1 month
• 10 classes: 2 months
• 25 classes: 3 months
• Unlimited Membership: 1 month

Rates
The rates of our classes and packages are displayed on our website & our App. Prices may increase periodically In the event of a price increase, we will endeavour to provide notice as much as practically possible.

Cancellation
We understand that circumstances may require class cancellations. However, to maintain fairness, we enforce a 12-hour cancellation policy.
*Classes cancelled with over 12 hours’ notice will have MMS credits returned to your account. *Cancellations within 12 hours forfeit credits. 

*Unlimited trial members late cancel there is a £5  fee (2 exemptions)

*No-show there is the £5 fee.

The MMS Waitlist
If a class is full, you'll be added to our waitlist. We operate a waitlist for up to 2 Movers.
If a spot opens due to a cancellation, you'll be notified via email.
For cancellations within 12 hours, you must check availability through our website or the Mind Body App.

MMS Teachers
While we aim to maintain consistency, we may need to change teachers due to unforeseen circumstances. Movers will be notified promptly.

Attire for MMS Classes
Grip socks are required for participation and can be purchased at our studio.
We recommend gym/active wear for comfortable movement.

Arrival at the MMS Studio
Please arrive five minutes before the class starts to prepare and avoid disruption.
Late arrivals may be denied participation for safety reasons.

Personal Belongings
We provide storage facilities but cannot be held responsible for lost items.

Pregnancy
Notify instructors of pregnancy for appropriate session planning.
Participation during pregnancy is only recommended if you have prior experience. 

(End of Terms & Conditions)

CONTACT US

If you have any queries about this policy or any of the data we hold on your, please contact info@mindfulmovement-studio.co.uk.